We hope you love what you ordered! But . . . just in case you're not 100% satisfied, here's how to return to Bad Peach.
REFUNDS & EXCHANGES:
We are happy to provide a refund or exchange for your order within 7 days of delivery.
Important things to note:
- If the item smells like body odor, it will not be returned or exchanged.
- If it's been stretched, sweat on, or any other funky things have gone on, it won't be accepted back.
- If you decided to try an item on while wearing makeup or glitter and got it all over, it won't be returned or exchanged.
- If it smells like a good night out at a hibachi restaurant, that's a no go too. It's amazing how that smell sticks around :)
- If you decided to try out a fitness item and be a "bad peach" on a 90 degree day with 100% humidity and left sweat stains on it, then you guessed it, we won't accept it for a return or exchange!
Those are all true stories. If it's as fresh as it was when we sent it to you, you'll be good to go!
PLEASE CONTACT US AT INFO@BADPEACHFITNESS.COM FOR THE RETURN ADDRESS & RETURN AUTHORIZATION NUMBER PRIOR TO MAILING YOUR RETURN.
Bad Peach will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.
Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.
If it is a split package order, it will start from the time of the final package delivery date and time.
- Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
- Shipping and handling charges are non-refundable.
- Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
- Please allow Bad Peach 5 - 7 business days from the day we receive the returned package to process.
An order cannot be canceled if it's already in processing status or shipped. Most orders process immediately upon purchase.
SHIPPING TIME DISCLAIMER:
Bad Peach is NOT responsible if the package is not delivered in the guaranteed shipping times due to unforeseen delays with shipping carriers. If the package is not delivered in time, please contact the shipping company to find out further information.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that they enter the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or un-deliverable address. We are not held responsible for packages being delivered to the wrong locations because the customer entered a shipping address with an error.
IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA:
We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers (outside of United States) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
DEFECTS OR PROBLEMS WITH YOUR ORDER?
If you have received an item with any problems or defects, please email firstname.lastname@example.org within 3 DAYS. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.
Bad Peach is not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.